Frequently Asked Questions

If you wish, you can download the 'Frequently Asked Questions' PDF here.

Q1. What does p/c/m mean?
A1. Per calendar month

Q2. What does the service fee cover?
A2.Heatherlie Homes Council use the fortnightly or monthly service fee paid by residents for the day to day running of Heatherlie Homes, items examples such as; electricity, gas, water rates, municipal rates etc.

Q3. How much money do I get back when I vacate the unit?
A3. This will depend on how long you have been a resident of Heatherlie Homes. In one to 6 years period of occupancy you can be assured of getting a pro-rata amount returned to you on the drawdown of your ingoing’s, plus your bond & interest free loan that you gave when entering. After your 6th year of occupancy you are only entitled to receive back your bond if the unit is in good condition and the interest free loan as by this time your ingoing’s will have completely drawn down. 

Q4. Who is Heatherlie owned by?
A4. Heatherlie Homes is independently owned by the Uniting Church but is independently administrated by a board of Governance. Heatherlie Homes is a non denominational, non racist & non cultural community project open to all aged persons and people with mild disabilities in Warrnambool and surrounding areas. 

Q5. What or who is Uniting Care?
A5. UnitingCare Australia is the Uniting Church’s national body supporting community services and advocacy for children, young people, families, people with disabilities and older people. UnitingCare Australia is committed to speaking with and on behalf of people who are the most vulnerable and disadvantaged for the common good. We partner with governments, other organisations, communities and all people of goodwill to ensure all people have access to the means and opportunity for a decent life.  

Q6. Do I own the unit?
A6. No, the unit remains the property of the Uniting Church but you will have a life tenancy hold on the unit. It will be your home as long as you decide to live there. You cannot be evicted unless you break any of the terms stipulated on the occupancy agreement.

Q7. Can I organise such services as Home Help or Meals on Wheels?
A7. Yes, you may wish to have any of these services that the Warrnambool City Council or government provide. You may also wish to have a private provider to your unit; this is also fine however the cost of which ever service you chose is your own responsibility to pay for.

Q8. Can I bring my pet dog/cat with me?
A8. Unfortunately you cannot bring your pet as pets are not allowed at Heatherlie Homes

Q9. Where do I park my car?
A9. Parking is very limited at Heatherlie, we do have garages but these are generally all full. Do enquire though, as this may have changed when you need to come to Heatherlie. We have a waiting list for a space in the garages. We do have some parking permits for the public car park, so if one of these is available we may be able to issue you this in the interim until a garage space becomes available. 

Q10.Can I have friends and relatives stay over?
A10. You can have anyone stay in your unit as it is just as your own home, we do have two short- stay fully self contained units which you can hire for a small cost if your friends and relatives would like to stay for a few nights.

Q11.Do I have my own washing machine?
Q11. No, there is no provision in the unit to house a washing machine and dryer. Heatherlie has seven community laundries that you can use and treat as your own. These may be booked for the days that a Home Help person is at your unit. 

Q12. Can I bring my own pot plants?
Q12. The gardens at Heatherlie are very beautiful and kept by a regular gardener. We do let you bring or buy new pot plants or outdoor setting to put outside your door, as this adds to the pleasant environment and makes your home your own. As long as your pot plant or outdoor setting does not press upon the walkways. 

Q13. What happens if I need some maintenance done on the unit?
A13. Heatherlie Homes has a full time carpenter employed to conduct all the maintenance. If you have an issue with anything, (even changing a light globe) you just notify the office and they will send the maintenance person to your unit to rectify the problem. This has no site charge to you as it is all covered in the service fees. 

Q14 Who runs Heatherlie?
A14 Heatherlie Homes is ind
pendently administrated by a board of Governance, who are elected members of the community. We also have various committees who oversee different areas of Heatherlie such as buildings & grounds, Finance, Governance, Promotions. Heatherlie Homes also have two Executive Officers who oversee the day to day running and compliance of Heatherlie. 

Q15. Are meals provided at Heatherlie?
Q15. No Heatherlie Homes are totally independent so you will need to be self sufficient in meal preparation, however Archie Graham centre provides very low cost lunches which a lot of Heatherlie residents enjoy and we are in very close proximity to the main street for restaurant access. You may have Meals on wheels if this is preferable.

Q16. What sort of social activities are conducted at Heatherlie?
A16. Heatherlie has its own Residents group, they organise a range of activities in the community lounge such as movies, cards, trivia, etc. The Community bus also picks up people for outings on a regular basis. 

Q17. What are the office hours?
A17. The office is open Monday to Friday between 9 am to 5pm.

Q18. Who do I phone if I need help out of office hours?
A18. Heatherlie has Resident Stewards who live on the property. These Stewards avail themselves to help you with any afterhour’s issues. There contact details are distributed to you on occupancy to Heatherlie.

Q19. Is there ‘Age in Place’ at Heatherlie?
A19. No, Heatherlie only provides independent living there is no low or high care available here. 

Q20. Do you have to be a practicing Uniting Church member to be eligible to enter Heatherlie?
A20. No Heatherlie provides accommodation for any aged person in the community regardless of denomination or religious beliefs.

Q21. How soon would I get a unit?
A21. There is a process to be followed when applying for occupancy at Heatherlie, you would have to fill in an application and then we ask for a medical to be completed to ascertain if you are independent enough to be able to live at Heatherlie. The last process is an informal meeting with you &/or your family, to meet with a representative of the Heatherlie House Management Committee; this determines that you fully understand the workings of Heatherlie and that your family understands what you are undertaking in your move to Heatherlie. After all this is completed Heatherlie will offer you the next available unit, you may accept or decline this offer without prejudice in receiving another offer on the next available unit. 

Q22. Can I smoke in my unit?
Q22. Heatherlie has a ‘No Smoking Policy’ in the public areas such as grounds, community lounge, walkways, laundries & garages. We would also prefer you not to smoke in your unit and if so your bond may not be returned to you when exiting. 

Q23. Will the unit be painted before I live in the unit?
A23. Heatherlie has a refurbishment management program of all units. As each resident leaves a full assessment inspection of the unit is conducted and the necessary refurbishments carried on the unit. This is all conducted before being offered to the next prospective resident.

Q24. What if I don’t have any capital contribution to enter Heatherlie?
A24. Heatherlie has a program in place where if you do not have the necessary funds to enter into Heatherlie you can be granted assistance and there is a comprehensive criteria that must be met to establish you eligibility.


Heatherlie Homes is a registered charity.

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