{"id":208,"date":"2018-08-02T07:04:39","date_gmt":"2018-08-02T07:04:39","guid":{"rendered":"https:\/\/heatherliehomes.com.au\/?page_id=208"},"modified":"2023-09-15T10:02:19","modified_gmt":"2023-09-15T00:02:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/heatherliehomes.com.au\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Q1. What does p\/c\/m mean?
A1.<\/strong> Per calendar month<\/p>

Q2. What does the service fee cover?
A2.<\/strong> Heatherlie Council use the fortnightly or monthly service fee paid by residents for the day to day running of Heatherlie; for example: electricity, gas, water rates, municipal rates etc.<\/p>

Q3. How much money do I get back when I vacate the unit?
A3.<\/strong> This will depend on how long you have been a resident of Heatherlie. From entry to six years of occupancy you can be assured of getting a pro-rata amount returned to you on the \u2018Ingoing Drawdown\u2019 component of your contribution, plus your bond & interest free loan that you gave when entering. After your 6th year of occupancy when this amount is fully drawn down, Heatherlie commences to refund you instalments of your \u2018Interest Free Loan\u2019 component until it is completely refunded. The bond is only refunded to you or your estate when the unit is vacated, the keys returned, and if the unit has been left in a good condition.<\/p>

Q4. Who is Heatherlie owned by? <\/strong>
A4.<\/strong>\u00a0Heatherlie is owned by the Uniting Church of Australia but is independently administrated by a Board of Governance. Heatherlie is a non-denominational, multicultural community facility open to fully retired persons and persons of special circumstances from Warrnambool and surrounding areas.<\/p>

Q5. Who runs Heatherlie?
A5.<\/strong> Heatherlie is a branch of the Warrnambool Uniting Church Parish Mission.\u00a0 Heatherlie\u2019s Board of Governance is made up of Uniting Church members and elected members of the community. There are various committees who oversee different areas of Heatherlie such as Buildings & Grounds, Finance, Governance and House Management. Heatherlie also have two Executive Officers who oversee the day to day running and compliance of Heatherlie.<\/p>

Q6. Do you have to be a practising Uniting Church member to be eligible to enter Heatherlie?
A6.<\/strong> No. Heatherlie provides accommodation for any retired person in the community regardless of denomination or religious beliefs.<\/p>

Q7. Do I own the unit?
A7.<\/strong> No, the unit remains the property of the Uniting Church, but you will have a life tenancy occupancy agreement. It will be your home as long as you decide to live there. You cannot be evicted unless you break any of the terms stipulated on the Residence and Management Contract.<\/p>

Q8. Can I organise such services as Home Help or Meals on Wheels?
A8.<\/strong> Yes, you may wish to have any of these services that the Warrnambool City Council or other agencies provide. You may also wish to have a private provider to your unit; this is also fine.\u00a0 These services are at your own cost.<\/p>

Q9. Can I bring my pet dog\/cat with me?
A9.<\/strong> Pets are not allowed at Heatherlie.<\/p>

Q10. Where do I park my car?
A10.<\/strong> Heatherlie has three garages at the Koroit Street site (total 36 spaces) and one garage at Henna Street (total 7 spaces), subject to availability. There is a refundable bond of $15,000 to use a space, or a monthly rental fee. Alternatively, there is plenty of city council car parking in the area.<\/p>

Q11. Can I have friends and relatives stay over?
A11.<\/strong> You can have anyone stay in your unit as it is your own home. We do have two self-contained short-stay units at Koroit Street, with linen provided, which you may hire for a reasonable cost if your friends and relatives would like to stay for a few nights.<\/p>

Q12. Do I have my own washing machine?
A12.<\/strong> No, there is no provision in the unit to house a washing machine and dryer. Heatherlie has seven community laundries (and one at Henna Street) that you can use without charge and treat as your own. These may be booked for the days that a Home Care person is at your unit.<\/p>

Q13. Can I bring my own pot plants?
A13.<\/strong> The gardens at Heatherlie are very beautiful and maintained by a regular gardener. You may bring or buy new pot plants or an outdoor setting to put outside your door, as this adds to the pleasant environment and makes your home your own, provided your pot plant or outdoor setting does not impede any of the walkways.<\/p>

Q14. What happens if I need some maintenance done on my unit?
A14.<\/strong> Heatherlie has a full-time carpenter employed to conduct any maintenance. If you have any maintenance issue, (even changing a light globe) you just notify the office, and they will arrange for the maintenance person to attend your unit to rectify the problem. There is no additional charge to you as it is all covered in the service fees.<\/p>

Q15. Are meals provided at Heatherlie?
A15.<\/strong> No. Heatherlie provides independent living accommodation so you will need to be self-sufficient in meal preparation.\u00a0 Places such as Tasty Plate, the Archie Graham Community Centre and some restaurants provide very low-cost lunches which many Heatherlie residents enjoy and we are very central for restaurant access. You may organise Meals on Wheels or other agencies if this is preferable.<\/p>

Q16. What sort of social activities are conducted at Heatherlie?
A16<\/strong>. Heatherlie has its own Residents Committee. They organise a range of activities in the community lounge such as movies, cards, trivia, Tai Chi, exercises, men\u2019s chat group, bocce, etc. The Resident\u2019s committee also organise bus trips and communal lunches for residents throughout the year.<\/p>

Q17. What are the office hours?
A17.<\/strong> The office is open Monday to Friday between 9am to 5pm.<\/p>

Q18. Who do I phone if I need help outside of office hours?
A18.<\/strong> Heatherlie has Resident Stewards who live on the property. These Stewards avail themselves to help you with any after-hours urgent maintenance issues. Their contact details are provided to you upon occupancy to Heatherlie.<\/p>

Q19. Is there \u2018Ageing in Place\u2019 at Heatherlie?
A19.<\/strong> No, Heatherlie only provides independent living. There is no low or high care available here.<\/p>

Q20. How soon would I get a unit?<\/strong>
A20.<\/strong> There is a process to be followed when applying for occupancy at Heatherlie. It is difficult to give a timeframe. You will initially be required to fill in an \u2018Expression of Interest\u2019 form. \u00a0When a unit becomes available you will be asked to formally apply by completing an application form. \u00a0We then ask for a medical to be completed by your GP to ascertain if you are independent enough to be able to live at Heatherlie. \u00a0An informal meeting with you &\/or your family, with a representative of the Heatherlie House Management Committee &\/or an Executive Officer, is required to ensure that you fully comprehend the workings of Heatherlie and that you and your family understands what you are undertaking in your move to Heatherlie. \u00a0After these steps have been completed Heatherlie will then make you an official offer of a unit. \u00a0You may accept or decline this offer without prejudice in receiving another offer on an available unit.<\/p>

Q21. Can I smoke in my unit?<\/strong>
A21.<\/strong> Heatherlie has a \u2018No Smoking Policy\u2019 in all areas of Heatherlie, including your unit, grounds, community lounge, walkways, laundries & garages. If this policy is not observed, you will be in breach of your occupancy agreement.<\/p>

Q22. Will the unit be painted before I live in the unit?<\/strong>
A22.<\/strong> Yes, Heatherlie has a refurbishment management program for all units. As each resident departs, a full assessment inspection of the unit is conducted, and the necessary refurbishments carried on the unit. This is all conducted before being offered to the next prospective resident.<\/p>

Q23. What if I don\u2019t have any capital contribution to enter Heatherlie?<\/strong>
A23.<\/strong> Heatherlie has a program in place where if you do not have all the necessary funds to enter into Heatherlie you may be granted assistance after a comprehensive criterion is established of your eligibility.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Q1. What does p\/c\/m mean?A1. Per calendar month Q2. What does the service fee cover?A2. Heatherlie Council use the fortnightly or monthly service fee paid by residents for the day to day running of Heatherlie; for example: electricity, gas, water rates, municipal rates etc. Q3. How much money do I get back […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"Frequently Asked Questions about Heatherlie - retirement village Warrnambool. All your question answered.","_seopress_robots_index":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"_links":{"self":[{"href":"https:\/\/heatherliehomes.com.au\/wp-json\/wp\/v2\/pages\/208"}],"collection":[{"href":"https:\/\/heatherliehomes.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heatherliehomes.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heatherliehomes.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heatherliehomes.com.au\/wp-json\/wp\/v2\/comments?post=208"}],"version-history":[{"count":8,"href":"https:\/\/heatherliehomes.com.au\/wp-json\/wp\/v2\/pages\/208\/revisions"}],"predecessor-version":[{"id":1963,"href":"https:\/\/heatherliehomes.com.au\/wp-json\/wp\/v2\/pages\/208\/revisions\/1963"}],"wp:attachment":[{"href":"https:\/\/heatherliehomes.com.au\/wp-json\/wp\/v2\/media?parent=208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}